Legal
Refund Policy
Last updated: June 2026
This Refund Policy explains when and how refunds apply to Trenith’s services. It applies to clients in India and internationally, and should be read with our Terms & Conditions and Cancellation Policy. Trenith provides custom, made‑to‑order professional services (software, web, AI, and automation), where capacity is reserved and work begins specifically for each client; refund terms reflect that.
1. Advances & deposits
Engagements typically begin with an advance or deposit that reserves our team and covers initial discovery and planning. Advances are non‑refundable once work has commenced, because the capacity and effort they secure cannot be recovered. If we have not yet started work, the advance is refundable less any third‑party costs already incurred.
2. Fixed‑scope projects
If a fixed‑scope project is cancelled before completion, you are charged for work performed and costs committed up to the cancellation date; any amount paid beyond that is refunded. Milestone payments are earned when the corresponding milestone is delivered and are non‑refundable once delivered or accepted.
3. Retainers & subscriptions
Monthly retainers, maintenance plans, and subscriptions are billed in advance for each period. The current period is generally non‑refundable, and cancellation takes effect at the end of the current billing cycle (see our Cancellation Policy). Unused hours do not roll over unless your agreement says so.
4. Third‑party costs
Amounts paid to third parties on your behalf, such as software licences, domains, hosting, APIs, advertising spend, or stock assets, are non‑refundable once purchased, as these are outside our control.
5. Discretionary refunds
Where work has not met the agreed scope or acceptance criteria, contact us first, our priority is to fix it. If we cannot reasonably remedy the issue, we may, at our discretion, issue a partial or full refund for the affected portion of the work.
6. Your statutory rights
This Policy does not limit rights that cannot be waived under mandatory law. If you engage us as a consumer, your statutory rights apply, including, in India, those under the Consumer Protection Act, 2019, and, in the EU/UK and other regions, applicable consumer‑protection and distance‑selling rights. Where such rights apply and conflict with this Policy, those rights prevail.
7. How to request a refund & timelines
Email billing@trenith.com with your invoice/engagement reference and the reason for the request. In line with India’s Consumer Protection (E‑Commerce) Rules, we acknowledge requests within 48 hours and aim to resolve them within 30 days. Approved refunds are issued to the original payment method; processing time depends on your bank or payment provider. Third‑party fees (e.g. payment‑gateway or currency‑conversion charges) may be deducted where applicable.
8. Contact
Billing & refunds: billing@trenith.com · Grievances (India): grievance@trenith.com.